Job Description
You will be joining a high-performance team dedicated to providing the best Customer Experience.
**Please note this opportunity requires presently 1 day in the office. (Could be 2 or max 3 days at the office)**
You will resolve customer service issues for complex, multi-businesss, or multi-regional accounts, liaise between customers and appropriate internal organizations such as services, sales, legal, manufacturing, logistics, and service delivery to resolve customer inquiries and shipping schedules and price changes.
You may also be responsible for project management of country, regional or multi-country projects and lead customer service projects requiring coordination with other functions.
This role handles complex information, manages customer inquiries and quoting, ensures seamless order fulfillment, invoicing, contract administration, and service requests. You will act as a critical liaison between customers and internal teams such as Sales, Service, Legal, Logistics...
**Please note this opportunity requires presently 1 day in the office. (Could be 2 or max 3 days at the office)**
You will resolve customer service issues for complex, multi-businesss, or multi-regional accounts, liaise between customers and appropriate internal organizations such as services, sales, legal, manufacturing, logistics, and service delivery to resolve customer inquiries and shipping schedules and price changes.
You may also be responsible for project management of country, regional or multi-country projects and lead customer service projects requiring coordination with other functions.
This role handles complex information, manages customer inquiries and quoting, ensures seamless order fulfillment, invoicing, contract administration, and service requests. You will act as a critical liaison between customers and internal teams such as Sales, Service, Legal, Logistics...
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