Customer Service Representative

Responsibilities

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
• Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders, forms, applications, and requests accurately and efficiently.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments to ensure customer needs are met.
• Follow communication procedures, guidelines, and policies.
• Stay knowledgeable about company products, services, and policies.
• Ensure customer satisfaction and provide feedback to the customer service manager.

Qualifications

• At least 1 year of relevant experience in BPO industry
• Ability to speak and wri...