Customer Service Representative

Helix Law is a busy and growing litigation firm based in the heart of Brighton. We are looking for a professional, personable, and highly organised receptionist to be the first point of contact for clients and prospective clients contacting the firm.

This is a key front-of-house role where you will represent Helix Law’s values through every interaction.

The Role

• Answer incoming calls from clients and prospective clients in a professional and empathetic manner
• Triage incoming enquiries and route calls to the appropriate team member
• Capture accurate and detailed messages when required
• Escalate urgent matters promptly to ensure timely resolution
• Maintainclear, organised and up‑to‑date call records
• Provide a professional and positive first impression of the firm at all times
• Contact suppliers and clients to verify or update account details
• Carry out general administrative tasks to su...