Customer Service Representative (CSR)

LearnTastic LearnTastic is a fast-growing online education platform offering accredited continuing-education and compliance courses across multiple industries.

With over 1,000 courses and more than one million learners served, we are redefining accessible, self-paced professional development.

We are looking for a confident, high-energy Customer Service Representative to support our U.S.-based customers in a fast-paced, performance-driven environment.

Key Responsibilities Manage high volumes of inbound and outbound calls Provide clear, accurate information about courses and customer accounts Identify customer needs and recommend appropriate solutions Contribute to sales and upselling opportunities Meet or exceed KPIs (CSAT, call handling time, conversion targets) Handle complaints professionally and ensure timely resolution Maintain accurate records in CRM systems Requirements 2–4 years of customer service experience (high-volume call center preferred) Experie...