Customer Service Representative

**Overview**:
**Responsibilities**:
- Enhance organization reputation by providing clients with a first class customer service experience.
- Assist customers with navigating our website, statements, contracts, orders, and billing inquiries.
- B2C: Provide post-sale support to customers, assist with order status inquiries and guide customers on gift card usage.
- B2B: Set up terminals and point of sale systems, troubleshoot system issues, generate and interpret transaction reports.
- Utilize strong problem-solving and people skills to ensure first call resolution.
- Build and maintain strong relationships with clients and fellow team members.
- Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken.
- Thoroughly document inquiries and outcomes for accurate tracking and analysis.
- Seeks, understands, and implements the client's expectations.
- Actively participate in team/ departmental me...