Job Description
Description
We are seeking a professional and customer-focused Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, responding to inquiries, resolving issues, and ensuring a positive customer experience. You will be onsite full-time Monday to Friday.
Responsibilities
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Resolve customer complaints and issues while maintaining a high level of service.
+ Process orders, returns, account updates, and service requests accurately.
+ Document customer interactions and maintain detailed records in internal systems.
+ Collaborate with internal departments to resolve complex customer concerns.
+ Provide product, service, and policy information to customers.
+ Meet performance goals related to response time, resolution, and customer satisfaction....
We are seeking a professional and customer-focused Customer Service Representative to join our team. In this role, you will serve as the first point of contact for customers, responding to inquiries, resolving issues, and ensuring a positive customer experience. You will be onsite full-time Monday to Friday.
Responsibilities
+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
+ Resolve customer complaints and issues while maintaining a high level of service.
+ Process orders, returns, account updates, and service requests accurately.
+ Document customer interactions and maintain detailed records in internal systems.
+ Collaborate with internal departments to resolve complex customer concerns.
+ Provide product, service, and policy information to customers.
+ Meet performance goals related to response time, resolution, and customer satisfaction....
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