Job Description
The CSR Brands EN Support role serves as point of contact for and Zoner customers.
Additionally, you will be part of the Product and Process Super User. And you are expected to have good knowledge about a specific Product/Program and Processes to help test and improve said product while assisting colleagues in using it.
Your Responsibilities
Accountability A: Support Tickets (35%)
Manage and respond to email support queues efficiently
Perform basic technical troubleshooting (DNS, products, CMS, third-party tools)
Verify and process customer ownership updates (domains and subscriptions)
Handle package, payment, invoice, and subscription change requests
Escalate issues related to payments, domains, fraud/abuse, and technical concerns
Stay updated on products, services, and internal procedures
Participate in training and report bugs or improvement suggestions
Support and guide new colleagues and trainees on ticket handling
Accountability B: ...
Additionally, you will be part of the Product and Process Super User. And you are expected to have good knowledge about a specific Product/Program and Processes to help test and improve said product while assisting colleagues in using it.
Your Responsibilities
Accountability A: Support Tickets (35%)
Manage and respond to email support queues efficiently
Perform basic technical troubleshooting (DNS, products, CMS, third-party tools)
Verify and process customer ownership updates (domains and subscriptions)
Handle package, payment, invoice, and subscription change requests
Escalate issues related to payments, domains, fraud/abuse, and technical concerns
Stay updated on products, services, and internal procedures
Participate in training and report bugs or improvement suggestions
Support and guide new colleagues and trainees on ticket handling
Accountability B: ...
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