Job Description
Eligibility
You must reside in one of the following states:
Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, or West Virginia.
Schedule
+ Work Hours: 12:00 PM – 9:00 PM CST (Hours may vary depending on the team/department)
+ Training Schedule: 7:30 AM – 4:00 PM CST
About the Role
As a Customer Service Specialist, you’ll play a key role in supporting patients by managing the front-end process for equipment orders and insurance verification. This is a fast-paced role involving inbound and outbound calls, documentation, and coordination with multiple systems.
Key Responsibilities
+ Answer inbound calls and make outbound calls to assist patients
+ Obtain, analyze, and verify referral information
+ Create orders and schedule equipment delivery
+ Educate patients on financial respo...
You must reside in one of the following states:
Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, or West Virginia.
Schedule
+ Work Hours: 12:00 PM – 9:00 PM CST (Hours may vary depending on the team/department)
+ Training Schedule: 7:30 AM – 4:00 PM CST
About the Role
As a Customer Service Specialist, you’ll play a key role in supporting patients by managing the front-end process for equipment orders and insurance verification. This is a fast-paced role involving inbound and outbound calls, documentation, and coordination with multiple systems.
Key Responsibilities
+ Answer inbound calls and make outbound calls to assist patients
+ Obtain, analyze, and verify referral information
+ Create orders and schedule equipment delivery
+ Educate patients on financial respo...
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