Job Description
Customer service
•Receives phone calls and counter requests from customers and representatives
• Analyzes customer requests
• Prepares bids in the ERP system
• Forwards bids to customers along with any relevant documentation
• Follows up on files with representatives, customers and suppliers as needed
• Advises sales representatives and the department concerned by a request
• Selects equipment with the representative’s consent
• Receives orders and creates orders in the ERP system
• Saves all relevant documents to each file
• Places the purchase order with the supplier
• Takes part in department meetings
• Gets involved in problem cases with suppliers and after-sales service, when needed
Leased pump management
• Creates and verifies leasing bills
• Remains on top of leased stock movements
• Gets involved in problem customer cases with after-sales service, w...
•Receives phone calls and counter requests from customers and representatives
• Analyzes customer requests
• Prepares bids in the ERP system
• Forwards bids to customers along with any relevant documentation
• Follows up on files with representatives, customers and suppliers as needed
• Advises sales representatives and the department concerned by a request
• Selects equipment with the representative’s consent
• Receives orders and creates orders in the ERP system
• Saves all relevant documents to each file
• Places the purchase order with the supplier
• Takes part in department meetings
• Gets involved in problem cases with suppliers and after-sales service, when needed
Leased pump management
• Creates and verifies leasing bills
• Remains on top of leased stock movements
• Gets involved in problem customer cases with after-sales service, w...
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