Customer Service Representative

Job Description

The Customer Service Coordinator (CSC) is responsible for providing exceptional, professional service and communication both internally and externally. This role collaborates closely with other members of the Operations team to support client objectives and effectively meet customer needs. The CSC manages incoming requests by phone, email, and web with a focus on first‑contact resolution. They resolve issues or facilitate solutions related to products, orders, and services, while ensuring accuracy and proper maintenance of service databases and systems.

Job Responsibilities

• Manage all incoming customer interactions (phone, email, web, etc.) and respond to requests related to orders, services, product information, pricing, refunds, and more.
• Build strong partnerships with frontline team members (BDM, RSM, field sales representatives) to ensure a responsive and consistent customer experience.
• Interact proactively with...