Job Description
Overview
We are seeking a Customer Service Representative to support a fast-paced service operations team within a global diagnostics and manufacturing environment. This role is responsible for managing customer service requests related to product repairs, returns, and calibrations while ensuring accurate order processing and timely communication. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a high-volume call center setting.
Key Responsibilities
+ Enter and process service orders, repairs, returns, and calibrations using CRM/ERP systems
+ Coordinate with third-party vendors and manufacturers to ensure timely completion of repair requests and adherence to service level agreements (SLAs)
+ Communicate regularly with customers via phone and email regarding order status and service updates
+ Track and manage service requests through CRM systems to ensure proper documentation and follow-up
+ Partner ...
We are seeking a Customer Service Representative to support a fast-paced service operations team within a global diagnostics and manufacturing environment. This role is responsible for managing customer service requests related to product repairs, returns, and calibrations while ensuring accurate order processing and timely communication. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a high-volume call center setting.
Key Responsibilities
+ Enter and process service orders, repairs, returns, and calibrations using CRM/ERP systems
+ Coordinate with third-party vendors and manufacturers to ensure timely completion of repair requests and adherence to service level agreements (SLAs)
+ Communicate regularly with customers via phone and email regarding order status and service updates
+ Track and manage service requests through CRM systems to ensure proper documentation and follow-up
+ Partner ...
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