Customer Service Representative

As a Customer Service Representative at our client, you will have the following responsibilities :

• Act as Single Point of Contact for your portfolios of clients.


• Ensure timely and accurate product delivery.


• Handle orders, pricing, and service complaints.


• Provide proactively solutions to clients.


• Keep the database up to date regarding contract and prices for example.


• Monitor orders, prepare order/shipment/backorder reports.


• Support the Sales department with commercial activities.


• Handle customer compensations.

The ideal Customer Service Representative for our client would have the following skills :

• A Master Degree


• At least 2 years of experience in customer support.


• Fluency in French, English and Dutch.


• Experienced with ERP for order management (Ideally SAP).


• Analytical mindset & strong commu...