Job Description

Reporting directly to the Inside Sales and Customer Service Manager. Functionally responsible along with all members of the Customer Service and Sales Team concerning day to day sales matters, and the Production Team concerning order fulfilment and customer satisfaction. All employees contribute to the success of each customer.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Customer Service Representative are detailed below, but not limited to the following:

  • Develop and maintain constructive working relationships with all customers
  • Order entry and verification
  • Work with Operations for Stocking Programs
  • Provide prompt and accurate responses to Sales and customer requests for expediting orders with Purchasing and Internal Suppliers
  • Reply to customer inquiries for order status and pricing updates in a timely manner
  • Maintain and grow customer base by providing outstanding customer service and opportun...

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