Customer Service Representative (BPO Collections) - Mckinley

• Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution
• Provide accurate and relevant information to the customer
• Effectively provide prompt, accurate and professional responses to customer inquiries
• Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
• Document loan activity on MSP
• Actively collect on past due payments
• Establish payment arrangements and determine strategies to resolve delinquency
• Determine the reason for default
• Counsel customers about consequences of delinquency
• Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
• Payment Collection and Deal Production
• Ideally b2b or b2c collections

Requirements:

• Classes: Dec 5 and Dec 20
• At least 2 yrs of rel...