Customer Service Representative

Description We are looking for a Customer Service Representative to support the Student Accounts/Bursar’s Office in Bowie, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a student-focused university setting and enjoys helping others navigate billing and account-related questions. In this role, you will deliver responsive service across virtual, phone, and in-person channels while ensuring each interaction is handled with accuracy, professionalism, and discretion.

Responsibilities:
• Serve as the primary point of contact for students, families, faculty, staff, and campus partners seeking assistance with student account matters.
• Address questions related to tuition charges, billing activity, payment options, refunds, and payment arrangements through phone, virtual, and face-to-face support.
• Investigate account concerns, identify the source of issues, and provide timely, accurate resolutions or appropriate next steps.
• Maintain ...