Job Description
Position Summary:
The Customer Service Representative is the main contact for customers, field sales and distributor reps through order entry and telephone support by performing the following duties.
Essential Functions
The Customer Service Representative is the main contact for customers, field sales and distributor reps through order entry and telephone support by performing the following duties.
Essential Functions
- Receive orders by phone, fax, or e-mail. Process incoming orders for products within 24 hours.
- Schedule loaners and coordinate surgery coverage.
- Ensure loaners are returned promptly after surgery.
- Assist sales group with obtaining purchase orders from hospitals.
- Process proposals/quote requests from field sales.
- Track shipped orders and resolve late shipments.
- Notify accounting to bill for lost/damaged equipment.
- Order placement and order management of Human Tissue products as defined by existing regulations and procedures
- Overview of customers ordering and using Human Tissue products to ensure full compliance with existing regulations and procedures
- Determine appropri...
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