Customer Service Representative - Bootle AC

Customer Service Representative – Bootle AC

This role primarily works 9 am – 5 pm Monday to Friday. You will be based in the office 1–2 days as a minimum and will be required to travel to other sites such as Liverpool, Birkenhead, Chester, Warrington, St Helens. The Bootle office is located at Echo Building, 95 Old Hall Street, Liverpool, L3 9LQ.

Responsibilities

• Fully manage each day’s appointment sessions.
• Carry out reminder calls to customers for appointments.
• Monitor session progress and backfill appointments where necessary.
• Identify additional support with other sites where necessary in management of the appointment session.
• Work collaboratively with other Assessment Centres (AC) teams, Team Leaders and Health Practitioners to ensure cohesion within unit and workflow progression.
• Welcome and greet customers on arrival, whether face‑to‑face, via telephone or video link.
• Arrange travel for cus...