Job Description

Descripción

  • Enter and verify customer orders received by phone, mail, email, or fax for the various organizations served by Customer Service.
  • Communicate relevant information to customers in a timely manner (products nearing expiration, incorrect product codes, incorrect prices, operational issues, etc.).
  • Address various customer inquiries or direct them to the appropriate resource
  • Manage orders according to requests from the Operations team (order allocation, release, cancellation).
  • Follow up with the Finance department regarding the order release process.
  • Follow up with the 3PL provider and customers when orders are delayed or missing items.
  • Ensure that the different reports and lists required by customers or the department are kept up to date.
  • Escalate complaints to the appropriate personnel and communicate issues or improvement opportunities to the relevant departments.
  • Participate in departmen...

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