Job Description
About Us:
We are a telehealth company dedicated to making high-quality, affordable care accessible to everyone. We provide life-changing medications, coaching, and support for weight care and wellness, all from the comfort of our patients' homes. Our mission is to empower individuals on their health journey with convenience, compassion, and expert guidance.
Position Overview:
We are seeking a compassionate and detail-oriented Customer Service Representative to join our fast-paced support team. As the first point of contact for many of our patients, you'll play a critical role in providing timely, accurate, and empathetic assistance. You'll respond to live chats and incoming phone calls, addressing questions about appointments, medication orders, billing, the patient portal, and more.
Requirements
Key Responsibilities:
Respond promptly to incoming patient chats, emails, and calls with professionalism, empathy, and accuracy.
Answer inbound phone calls, providing clea...
We are a telehealth company dedicated to making high-quality, affordable care accessible to everyone. We provide life-changing medications, coaching, and support for weight care and wellness, all from the comfort of our patients' homes. Our mission is to empower individuals on their health journey with convenience, compassion, and expert guidance.
Position Overview:
We are seeking a compassionate and detail-oriented Customer Service Representative to join our fast-paced support team. As the first point of contact for many of our patients, you'll play a critical role in providing timely, accurate, and empathetic assistance. You'll respond to live chats and incoming phone calls, addressing questions about appointments, medication orders, billing, the patient portal, and more.
Requirements
Key Responsibilities:
Respond promptly to incoming patient chats, emails, and calls with professionalism, empathy, and accuracy.
Answer inbound phone calls, providing clea...
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