Job Description
Be part of the Ontario Cannabis Store team in Toronto as a Bilingual Customer Service Representative. This role emphasizes customer relationships and effective communication in both English and French across various channels.
As a CSR, you will provide top-tier service, assist with order processing, and enhance the customer experience through comprehensive support. Your 2+ years of experience in customer service, especially from a call center environment, will be vital. You'll address inquiries, monitor order fulfillment, and guide customers while tracking service performance.
Key Responsibilities:
• Provide responsive support via phone, email, and live chat
• Manage customer inquiries efficiently
• Collaborate on order processing with multiple teams
• Proactively resolve order issues and escalate complex cases
• Maintain thorough CRM records of customer interactions
Requirements:
• Secondary School completion i...
As a CSR, you will provide top-tier service, assist with order processing, and enhance the customer experience through comprehensive support. Your 2+ years of experience in customer service, especially from a call center environment, will be vital. You'll address inquiries, monitor order fulfillment, and guide customers while tracking service performance.
Key Responsibilities:
• Provide responsive support via phone, email, and live chat
• Manage customer inquiries efficiently
• Collaborate on order processing with multiple teams
• Proactively resolve order issues and escalate complex cases
• Maintain thorough CRM records of customer interactions
Requirements:
• Secondary School completion i...
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