Job Description

Key Responsibilities:

  • Handle inbound queries from customers in a professional and friendly manner.
  • Identify and resolve customer complaints by providing timely solutions.
  • Maintain a high level of customer satisfaction by addressing inquiries promptly.
  • Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
  • Work collaboratively with cross-functional teams to resolve escalated issues.

Skills Required
crm software, Data Entry, Product Knowledge, Multitasking, Time Management, Technical Support

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