Customer Service Representative

Job Title Customer Support Representative

No. of Vacancies: 1

Job ID : R0088668

Location : Bangalore

Full time /Part Time : Full time

Regular /Temporary : Regular

Key Performance And Responsibility Areas:

Interfacing with Customers / Frontline Sales

1) Referral point of contact for global [or specific countries] customers, handling incoming calls, emails, or chat requests to collect requests, queries, enquiries or complains and either solve them or escalate through case management in case of unsolved customer enquiry

2) Work with Sandvik processes with ERP SAP system and all integrated systems and applications

3) Handle contacts with frontline sales to collect needs and reroute accordingly

4) In case of case escalation, connect to customers according to SLA to communicate 2nd line findings and solutions

Case Management

1) Provide first line bas...