Customer Service Representative

Role Summary

We’re looking for dedicated customer service advisors to join our supportive, collaborative and simply brilliant team in our Basingstoke contact centre. You’ll be the key point of contact for customers when they call in, providing them with information about their financial products and helping them become self‑sufficient with our online platform. You’ll give a positive customer experience on every call, welcoming them in a professional manner.

Opening hours are 8am – 9pm Monday – Friday and 8am – 6pm Saturday. Both full‑time and part‑time roles are available. We offer a flexible working environment that allows team members to find a working pattern that suits their needs and empowers them to achieve their goals.

Team & Reporting

Reports to: Contact Centre Team Manager.

Key Responsibilities

• Engage customers in genuine, enjoyable conversations to understand their needs
• Manage calls in line with agreed servi...