Job Description
Description
What Will Your Job Look Like?
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.
In office position Mon-Fri 8:30am-5pm Eastern Time at 4201 Patterson Ave Baltimore, MD 21215. You will have to work one weekend day a month.
What you’ll do:
Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
Listen and obtain information from callers in a professional, systematic and organized manner
Acquire and maintain in-depth knowledge...
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