Customer Service Representative

JOB RESPONSIBILITIES

• Respond to customer inquiries via phone in a professional and friendly manner.
• Provide information about the client's products, services, policies, and updates to assist customers.
• Resolve customer concerns, complaints, or issues promptly and courteously.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to ensure seamless customer experiences.
• Medical BPO experience is a plus.

QUALIFICATION

• College Graduate of any course or College Level
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook).
• Excellent verbal and written communication skills.
• Friendly and empathetic approach when dealing with customers.
• Strong problem-solving and multitasking abilities.
• A positive attitude and a willingness to learn and grow in a customer service role.
• Willing to work graveyard s...