Customer Service Representative

Customer Service Representative

We’re seeking a customer service representative to handle client requests and provide full support in a manufacturing call center environment.

You will manage end-to-end resolution of customer issues and collaborate cross-functionally with teams to ensure seamless service delivery.

This is a remote contract position, and candidates must be in the Austin, TX area and able to travel to the office when needed.

The hours for this position are 10:30am-7:30pm, Monday through Friday.

Responsibilities

• Act as the primary point of contact for all customer service requests, including service agreements, on-demand support, and labor dispatch.
• Represent the client as the face of customer support in a 24/7 call center environment.
• Resolve customer issues from initial contact thr...