Customer Service Representative (Apparel eCommerce)

Job Title: Customer Service Representative – Apparel eCommerce

Location: Remote

Employment Type: Full-Time

Work Hours: 9AM-5PM EST

Job Overview:

We are seeking a detail-oriented Customer Service Representative with strong professional writing skills, excellent spoken and written English, and the ability to effectively communicate with customers. This role requires a deep understanding of company policies and the ability to handle customer inquiries regarding online orders, inventory availability, shipping issues, charge disputes, and returns. Occasionally, you will need to place calls to customers to provide resolutions or clarifications.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries vi...