Customer Service Representative

Job Responsibilities:

• Address and resolve concerns from mobile app users while delivering excellent customer service
• Respond to customer inquiries promptly and professionally to ensure a positive experience
• Coordinate with relevant teams throughout the order fulfillment process—from pickup to drop-off—to maintain service quality
• Perform other related tasks as assigned

Qualifications:

• Graduate of any Bachelor's Degree program
• Tech-savvy and familiar with social media platforms
• Proficient in Microsoft Office applications
• Excellent communication skills in both English and Filipino; proficiency in Bisaya is an advantage
• Strong conflict resolution and problem-solving skills
• Able to work independently with minimal supervision
• Willing to be assigned to our Marcos Highway, Antipolo City office