Customer Service Representative

Angeles City, PH

MCI is one of the fastest-growing tech‑enabled business services companies in the USA, offering Customer Experience, Business Process Outsourcing, and Anything‑as‑a‑Service cloud technology solutions across a wide range of industries. Our contact centers are powered by on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Position Overview

We’re looking for a Customer Service Representative who is empathetic and solution‑oriented , and ready to thrive in a fast‑paced, customer‑focused environment.

Key Responsibilities

• Engage with customers via inbound and outbound calls, providing friendly and professional support.
• Actively listen to customer concerns and deliver effective, timely resolutions.
• Use internal systems to manage accounts, process claims, and retrieve information.
• Identify opportunities t...