Customer Service Representative

Position: Customer Service Representative (Chat, Email, and Phone Support)

Work Setup: Onsite

Employment Type: Full-time

Schedule: Monday - Friday ( 10:00PM - 7:00AM)

About the Role:

We're looking for a skilled and customer-focused Customer Service Representative to join our team. In this role, you'll be responsible for providing exceptional support to customers via chat, email, and phone ensuring timely, accurate, and empathetic assistance with every interaction.

Key Responsibilities:

• Respond promptly to customer inquiries through chat, email, or phone in a professional manner.
• Handle and resolve customer complaints efficiently while maintaining a positive customer experience.
• Provide accurate product or service information and troubleshoot basic issues.
• Update customer records and document all interactions in the CRM system.
• Collaborate with internal teams to escalate or resolve complex custo...