Customer Service Representative and customer care

Sales Plus Customer Support Assistant

Position: Sales & Customer Support Assistant

Location: Peshawar (on-site)

Job Summary

We are looking for a proactive and customer-focused software Sales & Customer Support Assistant to handle customer inquiries, support sales activities, and ensure excellent client satisfaction. The ideal candidate should have strong communication skills, basic technical understanding, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Respond to customer inquiries via phone, email, WhatsApp, and social media.
• Assist customers with product information and troubleshooting.
• Follow up on sales leads and convert inquiries into customers.
• Prepare quotations, proposals, and invoices as required with the assistance of manager.
• Maintain customer records and update CRM systems.
• Coordinate with technical project manager to resolve customer...