Customer Service Representative (1 year contract)

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

• Order Processing - commercial invoice & packing list creation, including system GI
• Handling local transportation and arranging international shipments for both import and export
• Some knowledge on incoterms

• High School/Diploma/Degree or Equivalent
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
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