Job Description
Position SummaryThe Customer Service Rep serves as the primary point of contact for customers in a fast-paced digital print center. This role is responsible for managing incoming inquiries, preparing estimates, processing orders, communicating with the production team, and ensuring a smooth, positive customer experience from project initiation through delivery.
Key Responsibilities
Customer Interaction & Support
Serve as the first point of contact for walk-in, phone, and email customers.
Understand customer needs and recommend print solutions, products, and services.
Communicate production timelines, pricing, and job specifications clearly and professionally.
Handle customer concerns or issues promptly and effectively.
Order Taking and Job Management
Prepare accurate job tickets, estimates, and order details for production.
Review artwork files for completeness and basic prin...
Key Responsibilities
Order Taking and Job Management
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