Customer Service Rep / Order Entry

Descripción y detalle de las actividadesPrimary responsibilities are providing outstanding Customer Service by resolving customer product issues over the telephone and ensure their experience is memorable.Also, as a team member you will be of support to the team's needs and assist in data entry and order management.
- Enter sales orders through the company's ERP system.
- Assist on the Inside Sales Promotions as part of the primary activities.
- Resolve customer Product / Order issues in a courteous and professional matter, both outbound and inbound.
- Serve as a first point of contact and escalate situations where you require support from Sales, Marketing, Manufacturing Plants, Finance and Carries.
- Process returns goods requests, other service issues and any other adjustments for customers.
- Coordinates shipping requirements with distribution centers.
- Support on maintenance to the ERP System.
- Learn about technical aspects of our products.
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