Customer Service Rep

Overview

The Customer Service Representative is responsible for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serve as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnerships internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.

Responsibilities

• Serves as customers main point of contact related to delivery and order status for assigned customer portfolio.
• Provides guidance to customers about quantities on stock, required time to produce and deliver. Reviews customer requests related to production lead–time and assesses transportation mode and service to be used based on customer coverage.
• Reviews daily...