Job Description
Description
A growing organization in Kent is seeking a Client Support Specialist to serve as a key point of contact for customers and internal teams. This role focuses on delivering responsive service, managing client requests, and ensuring smooth day-to-day operations across departments.
Primary Responsibilities
+ Act as the first point of contact for customer inquiries via phone, email, and online channels
+ Address and resolve service issues, discrepancies, and order concerns in a timely manner
+ Enter and update customer information, transactions, and service requests within internal systems
+ Partner with operations, logistics, and billing teams to coordinate timely resolutions
+ Monitor account activity and proactively follow up on open items or outstanding requests
+ Assist with order tracking, status updates, and delivery coordination
+ Maintain organized records of customer interactions and case detai...
A growing organization in Kent is seeking a Client Support Specialist to serve as a key point of contact for customers and internal teams. This role focuses on delivering responsive service, managing client requests, and ensuring smooth day-to-day operations across departments.
Primary Responsibilities
+ Act as the first point of contact for customer inquiries via phone, email, and online channels
+ Address and resolve service issues, discrepancies, and order concerns in a timely manner
+ Enter and update customer information, transactions, and service requests within internal systems
+ Partner with operations, logistics, and billing teams to coordinate timely resolutions
+ Monitor account activity and proactively follow up on open items or outstanding requests
+ Assist with order tracking, status updates, and delivery coordination
+ Maintain organized records of customer interactions and case detai...
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