Customer Service Rep

Our Customer Service Team is looking for a talented and experienced individual in business, marketing, finance or similar field to join our team as a Distribution Customer Service Representatives (DCSR) Team in our [Bangalore India] office. The successful candidate will work directly with the Sales/Channel Partners and a multinational team of Customer Service Operators worldwide.

Primary Responsibilities:

ROLE & RESPONSIBILITIES

• Supporting in an administrative/reporting function providing information and support internally and externally.
• Focus on support to enable sales to focus on design and customer facing activities. Coordinates with sales team members to ensure goals/ KPIs are met.
• Supporting escalation and coordination as a first level point of contact for regional customers and distributors. Communicates proactively for both internal escalati...