Job Description

Job description

  • Receive, respond to, and resolve customer inquiries related to the company’s software through various channels such as desktop, phone, and email.

  • Guide customers on how to use the software, update them on new features, and troubleshoot basic technical issues.

  • Monitor and support customers during the trial period and assist with their transition to paid plans.

  • Collect and document customer feedback and suggestions to pass on to the Technical or Product Development team.

  • Collaborate with the Sales and Technical teams to ensure the best possible customer experience.

    • Job Requirement

  • At least 1 year of experience in customer service, telesales, technical support, or related roles.

  • Strong communication skills; friendly, patient, and able to handle situations flexibly and professionally.

  • Proficient in using computers and online tools (Google Workspace,...

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