Customer Service Relationship Manager - Contact Center

Sky Service Escalation Redressal - RM-Sky Channel-Contact Centre Inbound Sky service Relationship Manager – NR – CCU Department Customer Experience Center Location Thane Reporting Relationship CEC – NR – CCU/ICC Position Grade Assistant Manager Job Role Handling customer queries / complaints primarily on emails, letters and calls Adhere to agent-level Service Level Agreement (SLAs) specific by the process Ensure adherence to time schedules (Turn Around Time) Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Provide inputs to improve work procedures that can enhance overall team performance Job Description Graduate Atleast 1-2 years experience with 6 months which should to be in customer service role - Underst...