Customer Service Project Manager

In this role, you will be responsible for developing and executing a comprehensive regional transformation strategy aligned with our Global Care Goals and Objectives (G&Os). You will act as a catalyst for change, championing program initiatives that foster a culture of innovation and driving the adoption of new technologies across the region.

You will join a forward-thinking team where you will lead digital integration, manage high-level stakeholder relationships, and leverage data to optimize our service delivery. At Iron Mountain, we encourage you to Climb Higher as you help us redefine the customer experience and transform the digital landscape.

What You’ll Do

• Lead Strategic Change: Articulate and drive a regional transformation roadmap, championing initiatives that introduce new technologies and processes to enhance operational efficiency and competitive advantage.
• Drive Data-Driven Innovation: Evaluate and implement digital platforms and ...