Job Description

Key Responsibilities:

  • Interact with customers via phone, email, or chat to address queries
  • Resolve concerns effectively while maintaining company standards
  • Record and update customer details accurately in the system
  • Follow up on unresolved queries within the agreed time
  • Meet individual and team KPIs
  • Maintain a professional and empathetic tone during all interactions

Candidate Profile:

  • Good spoken and written English
  • 12th pass / Undergraduate / Graduate
  • Freshers and experienced candidates can apply
  • Basic knowledge of computers
  • Problem-solving and customer-focused attitude
  • Immediate joiners preferred


Skills Required
Crm Systems, ticketing software

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