Job Description
**Position Responsibilities**
+ Offers solution to customers based on the Knowledge article provided.
+ Process transaction and coordinate with other departments and document significant discussions or complaints.
+ Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
+ Complete transactions and provide timely and accurate information to customers.
+ Provides professional and positive experience for every customer and Meet all key performance targets.
**Required Qualification**
+ Should have completed at least 2 years tertiary education with 2-yr contact center experience.
+ With Basic knowledge computer skills. Minimum keyboarding skills of at least 35 words per minute
+ Strong English communication skills (spoken and writing)
+ Requires communication and customer service skills to exchange and clarify details of product / process information in a controlled and confident manner.
+ Requires go...
+ Offers solution to customers based on the Knowledge article provided.
+ Process transaction and coordinate with other departments and document significant discussions or complaints.
+ Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
+ Complete transactions and provide timely and accurate information to customers.
+ Provides professional and positive experience for every customer and Meet all key performance targets.
**Required Qualification**
+ Should have completed at least 2 years tertiary education with 2-yr contact center experience.
+ With Basic knowledge computer skills. Minimum keyboarding skills of at least 35 words per minute
+ Strong English communication skills (spoken and writing)
+ Requires communication and customer service skills to exchange and clarify details of product / process information in a controlled and confident manner.
+ Requires go...
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