Job Description

Position Responsibilities

  • Offers solution to customers based on the Knowledge article provided.
  • Process transaction and coordinate with other departments and document significant discussions or complaints.
  • Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
  • Complete transactions and provide timely and accurate information to customers.
  • Provides professional and positive experience for every customer and Meet all key performance targets.

    • Required Qualification

  • Should have completed at least 2 years tertiary education with 2-yr contact center experience.
  • With Basic knowledge computer skills. Minimum keyboarding skills of at least 35 words per minute 
  • Strong English communication skills (spoken and writing)
  • Requires communication and customer service skills to exchange and clarify details of product / process information in a controlled and c...

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