Customer Service

We are looking for a Customer service representative, fluent in
Catalan
for a shared services center to start as soon as possible.

• Location:
  Must be based in Portugal

Key Responsibilities

• Respond promptly and accurately to customer inquiries through phone, written channels, and social media
• Identify customer needs and assist in using specific product features
• Update internal databases with details about consumer requests
• Share feature requests and effective solutions with relevant stakeholders
• Inform consumers about new features, functionalities, and campaigns
• Follow up with consumers to ensure issue resolution
• Collect feedback and contribute to knowledge bases and FAQ documentation
• Handle sensitive and complex customer contacts in line with established guidelines
• Ensure adherence to standard instructions and complaint handling processes
• Redirect inquiries...