Customer Service

Make a Difference in Healthcare and Life Sciences:
Alphanumeric is hiring a (English & German - speaking) Customer Service - Level 1 Agent (Remote based in Portugal - permanent project) to work supporting one of the biggest Pharma companies in the world. We're seeking candidates with a passion for customer service, who are able to problem-solve with a focus on strategic thinking. In this role, you'll be the first point of contact for clinical staff and stakeholders, providing essential technical and operational support that directly impacts patient care and global health initiatives.

Note: we can hire candidates already based in Portugal. If you are not a European citizen we need you to have the Residency Title in Portugal + NIF + NISS.

Why This Role Matters:

Your work will help ensure smooth clinical operations for a global pharmaceutical leader—supporting processes that ultimately improve patient outcomes worldwide.

What You'll Do:

• Ser...