Customer Service Pilot Class (Non – BPO Experienced Beginners)

Angeles City, PH

MCI is looking for Customer Service Agents to provide exceptional support across multiple channels. The role involves handling customer inquiries, resolving concerns, processing orders, and ensuring a smooth customer experience in a fast‑paced contact center.

Key Responsibilities

• Manage inbound and outbound contacts with professionalism and courtesy.
• Actively listen to customer needs and provide effective solutions.
• Research internal systems to retrieve missing information and coordinate with other departments as needed.
• Follow client‑specific processes and maintain a courteous, professional tone.
• Use technology and tools to complete account management tasks.
• Accurately document and process customer claims.
• Follow scripts, policies, and procedures to ensure consistency and compliance.
• Use training and knowledge bases to answer customer inquiries confidently.