Job Description

GrowthAssistant is looking for a Customer Service - Tech Support. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.

The Benefits:

  • Work From Home
  • Attendance, Performance, and Referral Bonuses
  • Paid Holidays and Time Offs
  • Health Insurance Card
  • Salary range: Php 40, ,000 per month

CORE TASKS:

  • Provide technical assistance to customers via email, chat, and phone in a timely manner, contributing to team goals around response times
  • Reference Knowledge Base & internal resources to find relevant answers
  • Communicate via Slack to cross-functional teams (Engineering, Product, Etc) when needed to resolve issues
  • Follow processes to escalate inquiries as necessary

MUST-...

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