Customer Service Performance Specialist (m/f/d)

Job Description

🎯 Your Mission

As a Customer Service Coordinator, you’ll play a key role in shaping the quality of our Members’ experience - from pre-departure inquiries to on-trip assistance and post-booking support.
You’ll work closely with our Customer Service Manager, external international call center teams, and internal stakeholders (Operations, Supply, and Quality teams) to ensure every interaction meets the highest standards of satisfaction and efficiency.

Qualifications

💡 What We’re Looking For 

We’re looking for builders who move fast, think big, and care deeply about creating impact that lasts.

Your profile:

• Degree in Business, Tourism, or a related field (Bac +2 to Bac +4).

• Proven experience in customer service, operations, or coordination — or a strong ability to learn fast in a dynamic environment.

• Solid understanding of CRM, back-...