Job Description
**Build a career with confidence**
Carrier Global Corporation, the global leader in intelligent climate and energy solutions, is committed to creating solutions that matter—for people and our planet—for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
The **Customer Service Performance Optimization Manager** plays a key role in elevating service excellence across the customer support organization. In this role, you will empower teams through high-impact onboarding, actionable quality insights, coaching enablement, and performance analytics. Your work will directly improve the customer experience, strengthen operational efficiency, and support the development of customer service talent across the organization.
Carrier Global Corporation, the global leader in intelligent climate and energy solutions, is committed to creating solutions that matter—for people and our planet—for generations to come. From the beginning, we’ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world‑class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
The **Customer Service Performance Optimization Manager** plays a key role in elevating service excellence across the customer support organization. In this role, you will empower teams through high-impact onboarding, actionable quality insights, coaching enablement, and performance analytics. Your work will directly improve the customer experience, strengthen operational efficiency, and support the development of customer service talent across the organization.
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