Customer Service / Order Processing Technician

Overview

This is a Full Time, Permanent position for the NZ Compounding Operations team based at Mt Wellington, Auckland, reporting to the Compounding Team Lead. The primary focus of this role is to ensure accurate and timely processing of documentation in conjunction with customer service to meet the needs of both internal and external customers of the pharmacy. Shift timings: 09:00 am – 17:30 pm.

Responsibilities

• Enter and review orders accurately and in a timely manner.
• Check orders for completeness — legibility, patient details, drugs, diluents, delivery details, etc.
• Clarify details with the customer/Technical specialist if any aspects of the order are unclear.
• Schedule orders as required.
• Timely receipt of orders confirming expected delivery date and time.
• Liaise regularly with pharmacy production specialists, team leaders and customer service on matters concerning the receipt, processing and deliver...